FAQ
Where are you located and do you have a physical store?
We are located in Mumbai, Maharashtra. Visit us at Shop no. 25, Om Heera Panna Mall, New Link Road, Andheri (W) - 400047
How to contact you and what are your customer service hours?
You can contact us by calling our customer care number 91+ 8104068704 between 9:00 AM and 10:00 PM, Monday to Sunday.Our team is here to assist you with any enquiries or support you may need.
Do you offer free shipping, international shipping and same day delivery?
Yes, we offer Free delivery on all orders.We also ship internationally. To place an international order, please get in touch with our customer care number 91+ 8104068704 between 9:00 AM and 11:00 PM (IST) , Monday to Sunday. Same-day delivery is available on a case-by-case basis within the Mumbai region.
Do you offer bulk or corporate offers?
Yes, we offer Bulk and corporate orders.
For inquiries regarding bulk or corporate orders, please contact our customer care team at 91+ 8104068704 between 9:00 AM and 11:00 PM (IST)Discounts for Bulk or corporate orders may be available depending on the order quantity and products selected.Our customer care team will be happy to provide you with more information and assist you with your order
What if I received a damaged, defective, or wrong item ?
If you receive a damaged, defective, or wrong item, please contact our Customer Care team immediately.
We apologize for any inconvenience and will work to resolve the issue promptly.To report a damaged, defective, or wrong item, you can:Call our customer care number 91+ 8104068704 between 9: 00 AM and 11:00 PM, Monday to Sunday
Email us at vastumandala1@gmail.com Please provide your order number and details of the issue, along with any relevant proof, such as photos or videos, if requested.Our team will assist you with a replacement or refund, depending on the situation.
What should I do if I experience a payment error or if I was charged but my order was not placed ?
If you experience a payment error or if you were charged but your order was not placed, please follow these steps:-
- Check your email for an order confirmation. Sometimes, the order may have been placed successfully despite the payment error.
- Verify your bank or payment gateway account to confirm if the payment was processed.
- If you did not receive an order confirmation and the payment was not processed, please contact our customer service team immediately via our chatbot or by calling our customer care number 91+ 8104068704 between 10:00 AM and 11:00 PM, Monday to Sunday.
- Provide details of the payment error, including any error messages received, and our team will assist you in resolving the issue.